Parent Feedback: January 2014

January 21st 2014

“To all the staff at the PICU. A big thank you to all of you. I was absolutely amazed at how calm everyone is, even at the most disturbing of times. The way in which you all work together really made me feel good and helped calm me. There are not enough words that I can explain how thankful we are!”

To all the staff on PICU. Thank you all so much for all your help and support during X’s stay. You’ve all been amazing and have been a great comfort to me through all the highs and lows. X has been very lucky to have such hardworking and friendly staff look after him and make him better. You have all been brilliant in giving him the best care and also supporting me through this awful time. Thank you so much!”

“Dear all PICU and COSMIC Staff. We cannot express enough appreciation for your kindness and great care during our 3rd stay here in PICU. We will not soon forget , you all are some of the nicest people we have ever met. Once more, thank you for helping us and giving our daughter another chance!”

“We can’t thank you enough for all the care, support and comfort that you gave X and us during his stay with you. Special thanks to Dr Cooper, Marla and Debbie. X often mentions Marla when saying he feels poorly, so thank you for making him feel better. Baby Z sends a cuddle to Debbie, saying thank you for helping look after her too. This thank you is long overdue but there isn’t a day that goes past that I don’t think of what you did for us. You gave X more than a fighting chance, you gave myself and my partner the support and comfort that we needed. You made little Z very welcome on the unit. X has now made a full recovery and you wouldn’t ever know how ill he really was. I have made a story so that he can understand what happened to him and have enclosed a copy for you to see, please use it in any way possible to offer hope to other families in our situation. Special thanks again to Marla and Debbie who were wonderful. You have our full respect for the job that you do and X quite often says “Marla, nee nor!” Thank you so much!”

“To all the wonderful doctors, nurses and physios who have looked after me while I was poorly on PICU. I’ve had a tough start in life so far and I couldn’t have gotten better without all your love, care and attention. Thank you for making my Mummy and Daddy feel so confident with leaving me in your capable hands. I hope my next hospital will look after me just as well. Keep up the good work with looking after all the poorly little people.”

Thank you all so much for looking after my precious baby and supporting me through her stay on PICU. You guys are the best!”

“ We wanted to say a really big "thank you" to all the staff at PICU for their dedication, support and care they provided for our son and the wonderful attitude to answering the many questions we had. A particular thanks to Helen for her calm and professional attitude. Sue for our chats about Holby City. Liz for our discussions about “Connie” in Holby City. Flo for her fun loving personality. Diane for her high spirited outlook and support. This all most definitely made the most difficult time in our lives more manageable.”

“ Dr Claudine DeMunter, David Inwald and all the Consultants, doctors, nurses and staff who took care of our daughter. We would like to express our extreme gratitude for you taking the utmost care of our baby (may her soul rest in peace!) over the past few months. The dedication of the nurses using their personal touch was more than our baby or us could ever have wished for during the last of her precious ten months of life. She was always immaculate, made so comfortable, dressed beautifully (when possible) and treated like royalty. We really appreciate all you did for her, never sparing any medical attention she needed and tending to her in the gentlest manner. You also always explained all that was going on clearly and so patiently. May all your work be blessed and wishing you only much success in the future. Many thanks again!

“Amazing team of staff looked after X and she progressed well. A huge thank you to everyone who was involved in her care. We were kept informed of what was happening and answered my many phone calls during her stay!”

“ Whole team have been amazing. Explaining everything to us and answering all our questions at any time. Particular nurses who we are grateful to- Sophie, Vania, Nicola, Sheila and Chloe”

“Special mention to Sheila who we had twice at night. She plaited my daughter’s hair and oiled her! Also another special mention to Nicola as she is always smiling and is more like a friend! A very special and heartfelt thank you to Mrs S Qureshi who is in charge of the unit. Her conduct, manner and calming influence really made a difference and set the tone for the whole team. The unit is exceptional and my daughter received 5 star treatment which we are very grateful for. Carry on the amazing work that you do as you are saving lives and making a real difference!”